Returns

We don't take returns

There's no address to post it back to. Shipping a small appliance back across the country costs more than the appliance is worth, and it means you're out of pocket and waiting while it travels. So we don't ask you to do it.

What we do instead

If Levolift arrives damaged, stops working, or doesn't open the jars in your kitchen, email hello@levolift.com within 30 days of delivery with a photo or a sentence about what happened. We'll send a replacement or refund you — your choice.

No form to fill in and no return authorisation number. One email from the address you ordered with is enough.

What isn't covered

Change of mind more than 30 days after delivery. Damage from dropping it, submerging it, or taking it apart. Orders delivered to an address that was entered incorrectly at checkout.

How long refunds take

We process them within two business days of agreeing one. Your bank usually takes another five to ten days to show it on your statement.

Cancellations

Email within 24 hours of ordering and we can usually stop it before it leaves the warehouse. After that it's already moving, and the 30-day cover above applies once it arrives.

If it never arrives

If your order hasn't reached you 30 days after you placed it, email us. We'll resend it or refund you, whichever you'd rather have. No argument.